Sådan fejlfindes din Mac

You can get help, right on your Mac. If that doesn’t work, ask iMore!

If you are new to Mac, or are having a problem with your Mac for the first time, there are a number of different ways you can troubleshoot your issues. You can look up guidance right on your Mac, search iMore’s How-to guides, or contact Apple for additional help. If you are stuck, don’t fret. The Apple community is the most helpful technology community around.

How to use the Help program on Mac

Your Mac comes with a very useful Help program that can be used with just about every aspect of your computer. All you have to do is type in your query and the Help program will dig up information to solve your problem.

  1. Klik på Hjælp i Menulinje at the top of your Mac’s screen.
  2. Type in a query, like “downloading apps” or “new user.”
    • If you have Finder selected (click on your desktop screen), you can check out What’s new in macOS, New to Mac, and Get to Know your Mac, for more help.

  3. Vælg søgeresultat fra listen.
  4. Klik på en related link to open a specific app or program relating to your issue.

Some useful things you should know about the Help program:

  • Use the keyboard shortcut command-shift-/ to quickly access the Help program.
  • Help will show search results based on the app you are using. For example, if you are using Safari, it will show results for help with Safari. If you have Finder selected, it will show results for Finder.
  • When searching for help using a command for a program, you can hover over menu results and an arrow will appear next to where you will find it in the app menu.

How to use the iMore forums for help with your Mac

If your Mac can’t help with your problem, the iMore community can. Not only is our writing staff great at troubleshooting problems, but our fantastic readers are always on-hand to help with even the simplest of problems. So don’t be scared to ask noget in the forums. Our forum users understand that when you are new to Mac, you might need extra help.

Sign up with iMore.com — it’s free!

  1. Klik på Menuikon at the top left corner of your browser window. It looks like three lines stacked on top of each other (☰).
  2. Type Tilmeld dig fra drop-down menuen.

  3. Indtast en username, email, and password. Or sign up using Facebook, Google +, Twitter, or with your Microsoft-konto.
  4. Klik fortsæt.

  5. Verify your e-mail adresse. Open your email inbox and look for an email from Mobile Nations. Click the Bekræft link to sign in.
    <img src="https://www.imore.com/sites/imore.com/files/styles/xlarge/public/field/image/2016/10/troubleshoot-imore-forums-mac-screenshot-03.jpg?itok=ejJAOX-B" width="1600" height="379" alt="Verify your email"  class="image-xlarge aligncenter lightbox" />
    
  6. Klik på din brugernavn.
  7. Type Manage Profile.
  8. Fill out your profiloplysninger.

You can now participate in the iMore forums.

How to ask a question

Chances are, if you have a problem, someone else has had it in the past, too. You can search for a solution by typing your query into the search field. If you don’t see a thread discussing your issue, you can post a new thread.

  1. Klik på din avatar at the top left corner of your browser window.
  2. Vælg iMore Forums fra drop-down menuen.

  3. Vælg en emne, like iPhone 7.
  4. Klik på Post New Thread.

  5. Udfyld thread form.
  6. Klik Indsend spørgsmål.

How to chat with Apple support online or on the phone for help with your Mac

If searching on your Mac doesn’t help, and if the iMore forums can’t solve your problem, you can go directly to the source: Apple support.

If you’re just looking for some basic how-to solutions, you can get help in 140 characters or less via Twitter using @AppleSupport. The company tweets out plenty of helpful advice about new features on iOS, macOS, watchOS, and tvOS.

If Twitter doesn’t help, you can talk directly with an Apple support technician either online or on the phone. If you start out in a chat, but discover your problem is more complicated, you can always ask to speak with a support technician on the phone.

  1. Besøg Apple’s support page.
  2. Type valmue (or if your issue is with another device, select it from the list of options).
  3. Vælg en kategori that your issue falls under.

  4. Vælg en emne.
  5. Type Snak, Talk to Apple Support Now, Planlæg et opkald eller Call Apple Support Later to contact Apple support.
    • Apple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you will need to contact Apple).

How to set up a Genius appointment at an Apple retail store for help with your Mac

Sometimes, the problem is more difficult than simply going through a series of steps as suggested by your Mac, iMore, or even Apple technical support. Sometimes, you have to bring your Mac in for diagnostics and possible repairs. If there is an Apple Store near you, you can schedule an appointment at the Genius Bar.

  1. Besøg Apple Support
  2. Type valmue (or if your issue is with another device, select it from the list of options).
  3. Vælg en kategori that your issue falls under.

  4. Vælg en emne.
  5. Klik på Bring in for Repair.

  6. Indtast din Apple ID og adgangskode.
  7. Vælg en placering.

  8. Vælg en Apple Store near you.
  9. Vælg en dato og tid.

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