Many “Pokémon GO” players are voicing their concern online about getting random screen block messages while playing the mobile game. It appears that the problem persists mainly in smartphones made by Chinese manufacturers.
This Monday, several Pokémon Trainers complained via Reddit that they are getting a strange screen block message that says, “This device, OS, or software is not compatible with ‘Pokémon GO.’” It wasn’t clear what’s causing this notification to appear, but users are saying that the message just pops up at random.
Many players stated that there isn’t a known reason why the incompatibility error message appears. Some said that the message surfaces after catching a Pokémon, others claim that it pops up while looking at a gym. There are also some who encountered the screen block message while spinning a PokéStop.
“Pokemon GO” screen block message
Surprisingly, when players shared which devices they are using, they found out that the issue mostly affects phones made by Chinese companies. “It’s looking like a Chinese model phone thing. Read users of Xiaomi, Oppo and OnePlus all getting it,” Reddit user moventura skrev.
En Redditor spekulerede på, at problemet kunne skyldes, at Niantic, Inc. blokerede smartphones, der kører Android 6.x og under. En anden påpegede, at de fleste telefoner fra kinesiske producenter desværre ikke har støtte til versioner af Android-versioner højere end 6.0 Marshmallow. Imidlertid har nogle debunked disse spekulationer, da de også modtog skærmblokmeddelelsen, selv om de har opdateret deres enhed til Android 7.0 Nougat, og selvom de bruger andre mærker, som Samsung.
I mellemtiden deler andre brugere allerede en løsning, de har opdaget selv. For eksempel Reddit bruger Faildaddywaddy said players should update their phones first, then reinstall “Pokémon GO.” Others are claiming that the fix is as easy as simply restarting one’s device. For players who are still seeing the message on their screens, they are advised to contact @NianticHelp på Twitter.
Are you getting the same message while playing “Pokémon GO”? Sound off in the comments below.
Many “Pokémon GO” players are randomly getting screen block messages from Niantic.