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Samsung afbryder Galaxy Note7 efter batteri debacle

Samsung Electronics har afbrudt produktionen af ​​sin Galaxy Note7 smartphone, der er blevet plaget siden introduktionen i august af batteriproblemer, der forårsagede brande og jævne eksplosioner.

Selskabet bekræftede tirsdag, at det ophører med produktion, en dag efter, at den havde oplyst, at luftfartsselskaber og detailpartnere over hele verden ikke ville sælge eller bytte de erstatningsnotater, der var beregnet til at løse et problem med overophedningsbatterier i den tidligere version.

Amerikanske luftfartsselskaber, herunder Verizon, AT & T og T-Mobile annoncerede i weekenden, at de ville stop udveksling af smartphone efter rapporter om brande og eksplosioner, der involverer de nye smartphones, herunder en rapport fra en Note7, der blev brændt på en Southwest Airlines-flyvning. Samsung sagde i sidste uge, at den undersøgte rapporterne.

Samsung tilbød at give kunderne erstatningstelefoner som en del af en tilbagekaldelse af omkring 1 millioner Note7-smartphones, som den annoncerede hos US Consumer Product Safety Commission. Andre lande herunder Canada meddelte også lignende tilbagekaldelser.

It became evident that matters were getting more difficult for Samsung when it was widely reported over the weekend that the company was considering temporarily halting production of the replacement Note7 smartphones. On Monday, the company said it was “midlertidigt justere Galaxy Note7 produktionsplanen in order to take further steps to ensure quality and safety matters.”

Samsung did not disclose which product line would be introduced to take the place of Note7. It appears that for customers the option now will be to take up Samsung’s offer of a refund or a replacement of the Note7 with the Galaxy S7 or Galaxy S7 edge, which was part of the offer after the CPSC recall.

“Samsung is doing what’s needed here by containing the damage to the Note 7 before consumer fear spreads to other Samsung products. Killing such an otherwise-promising product line is painful but perhaps necessary for the long term health of the company,” said Bryan Ma, vice president for devices research at IDC.

Samsung still has its flagships, the S7 and S7 Edge, that users can turn to, said Ma, who added that if users are willing to switch from Android to iOS it could well benefit Apple. “Users that want to stick to Android have plenty of other Android flagships to choose from, be it from LG, HTC, Sony, Huawei or even Google’s recently launched Pixels,” Ma said.

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