Some Xbox gamers while trying to update the console software doesn’t update successfully, and may encounter the error code 0x8B0500D0, 0x00000000, 0x90050005 during or following the update, or the console might not start correctly after the update is complete. This post provides the most suitable solutions.
When you encounter this issue, you’ll receive the following full error message;
There was a problem with the update
You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone
Source OS: 10.0.19041.8128
Target OS: 10.0.22000.1759
Console ID: 5ee37881.63f13bc5.1e2c0f2f.31fed002.01
Error code: 0x8B0500D0 0x00000000 0x90050005
Note: You may experience the following problems that aren’t associated with the update error messages:
- Your Xbox console may get stuck on the screen startup animation with the Xbox logo.
- Your console may display a black screen instead of the startup animation after which it may load into a broken home screen.
The following are the most likely culprits to Xbox console update errors:
- Console hardware issue.
- Xbox disconnected from the internet.
- Xbox internal hard drive is full.
What to do if your Xbox says there was a problem with the update?
In the event your Xbox console fails to update, it’s usually due to a number of reasons which include – Your console has a hardware issue, the Xbox console has disconnected from the internet, your Xbox console internal hard drive is full. A quick fix to this issue is to restart your Xbox console.
Fix Xbox Update Error Code 0x8B0500D0, 0x00000000, 0x90050005
If you’re faced with this Xbox update error on your Xbox One, Xbox Series X|S console, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Restart Xbox console
- Check network connection
- Free up disk space
- Perform Offline update
- Reset Xbox console
- Contact Microsoft/Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you proceed with the solutions below, wait a couple of minutes then select the TRY AGAIN button on the error screen – as this might be just a network connection issue with Microsoft update servers.
1] Restart Xbox console
A quick restart of your Xbox console can resolve problems like error messages, codes, and getting stuck on the loading screen.
To quickly restart your Xbox console, do the following:
- Press and hold the Xbox button in the middle of your Xbox controller.
- Select Restart console from the menu.
If the restart didn’t help, you can power-cycle the Xbox console from the error screen by selecting TURN OFF CONSOLE or Restart this Xbox as the case may be. Wait for the console to restart or power on, and see if the update is able to complete successfully. If the update still doesn’t proceed, shut down your Xbox and unplug it for at least 30 seconds. Plug it back in, turn it on, and see if the update finishes.
You can also power cycle your Xbox by holding the power button down for at least 10 seconds. After the Xbox turns off, press the power button again to turn it on.
If these actions weren’t helpful, try the next solution.
2] Check the network connection
This solution to the Xbox console update error requires you to check your network connection and you can start by restarting your internet device (router/modem). If your internet connection and network have no problems, then there may be an issue with the Xbox servers. In this case, your only option is to wait and try the update later.
3] Free up disk space
You are most likely to encounter this issue if your Xbox console internal drive doesn’t have sufficient storage space to download and complete the update. If this applies to you, you can free up hard drive space by uninstalling games and apps usually fixes the problem. If however, you prefer not to uninstall games/apps on the internal drive, you can clear space without deleting anything by plugging in an external USB hard drive, and move some of your games there instead.
4] Perform Offline update
This solution requires you to perform an Offline update – this is an alternative if the Xbox console fails to update due to issues like network problems and corrupted data.
5] Reset Xbox console
You can perform a soft reset that will restore a glitchy Xbox console back to proper function. To do this, simply turn off the console, wait a few seconds, then power the device back on. You can turn off an Xbox console by pressing and holding the Xbox button on the controller, then choosing either Restart console or Turn console off.
If the soft reset didn’t fix the issue at hand, you can then factory reset the Xbox console.
If the issue persists, try the next solution.
6] Contact Microsoft/Xbox Support
If you have exhausted all options, and you still can’t update your Xbox console, then it’s likely you have a physical hardware failure. In that case, you will need to contact Microsoft/Xbox Support.
Hope this helps!
Why does my Xbox One keep saying something went wrong?
If you’re encountering the issue whereby your Xbox One or Xbox Series X|S console keeps throwing the error message “Something went wrong” usually accompanied by a number of different error codes, it’s generally due to a couple of reasons depending on what action you were performing on the Xbox console when you received the message.