Fix: Your Phone Not Working In Windows 10


The Your Phone app is probably the best feature addition to Windows 10 in recent times. The little app makes it possible to virtually have your Android phone on your Windows 10 computer.

You can read and replay to SMS messages, view photos, make and answer phone calls, access phone apps, and do more right from your Windows 10 computer.

your phone app not working in Windows 10

Although it’s a fantastic feature to have, many Android users are reporting that they are unable to sync notifications, access photos on PC, and read and replay to SMSs.

If you are also experiencing issues with Your Phone and Your Phone Companion apps, here is how to fix them.

Check if you are using a different Microsoft account

For your Android phone to sync with your PC, you must be using the same Microsoft account both on Your Phone app (installed on your PC) and Your Phone Companion app (installed on your Android device).

Open these apps and check if you are using a different Microsoft account.

Check if the battery is low

Windows 10 won’t sync data if the device is low on battery or the Battery Saver feature is turned on. Plug in your Windows 10 device and turn off the Battery Saver. Or plug in your PC and wait for Windows 10 to automatically turn off the Battery Saver.

The same applies to your phone as well. If the phone’s battery is low and battery saver is turned on, the Your Phone Companion app won’t sync data.

Connect both PC and phone to the same Wi-Fi

Although not necessary, Microsoft recommends you connect both your PC and phone to the same trusted Wi-Fi network for a fast and reliance connection.

Make sure Your Phone can run in the background

If you have configured Windows 10 settings not to allow apps to run the background, your Windows 10 PC might not be able to sync data. Here is how to verify and change the same.

Step 1: On your PC, navigate to Settings > Privacy > Background apps.

Step 2: In the Choose which apps can run the background list, make sure that Your Phone app is allowed to run in the background. If not, move the toggle button next to Your Phone entry to allow it to run in the background.

Enable app notifications on your Android phone

Step 1: On your Android device, navigate to Settings > Apps (Apps & Notifications on some devices) > Your Phone Companion.

Step 2: Make sure that notifications are enabled.

Turn off do not disturb

The Phone Companion app will not be able to sync notifications if the Do Not Disturb is turned on your Android device.

Step 1: Go to Settings > Sounds (Sound and Vibration on some devices) and make sure that the Do Not Disturb is turned off.

Check if Phone Companion has full access

Step 1: On your Android phone, go to Settings. Search for App info and tap on it.

Step 2: Tap See all apps. Find Your Phone Companion app entry and tap on it.

Step 3: Tap on Permissions and make sure that the app has access to storage, SMS, contacts, and phone.

Give notification access to the Phone Companion app

Step 1: On your Android phone, open Settings.

Step 2: Search for Notification access.

Step 3: Look for Your Phone Companion entry and tap to toggle on/off.

Step 4: Select Allow when you get the pop-up prompt.

Sign out of Your Phone & Phone Companion

Signing out and then signing out of these apps might also help you resolve the issue. It’s worth trying out before reinstalling these apps.

Reinstall Phone Companion and Your Phone

As a last resort, you can try reinstalling Your Phone app on Windows 10 and Your Phone Companion on your Android device.

You might have to sign in again to these apps after reinstalling them, but that should fix the issue.

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