Smart Reply is a feature on Gmail that uses algorithms and machine learning to suggest replies to emails to users of the service. The main idea behind it is to speed up the time it takes to reply to an email by selecting one of the suggested answers so that you don't have to type it.
The feature is available on desktop and mobile versions of Gmail. Suggested replies are short, e.g. "working on it", "Let's do Monday", or "Thanks a lot", and if you have contacts on Gmail that make use of the feature quite a bit, you may have received short auto-generated answers regularly already.
There are two main points of criticism when it comes to Smart Reply. The first is that the answers that it provides are short so that you won't save an awful lot of time when you use the feature. You may need to add more text to the message in many cases so that Smart Reply does not speed things up too much in most cases.
The second issue is one of privacy. To provide answers, Google's algorithms need to scan the email to decipher topics and generate replies based on what is being discussed. Google stopped scanning emails for advertisement purposes in 2017 but algorithms like Smart Reply rely on the content of the email to provide suggestions.
The feature returns suggestions for some email conversations only and not all conversations. It seems to work best for emails that include questions, e..g. "should we meet on Monday or Tuesday" but even those are not covered 100%.
Turning off Smart Replies on Gmail
Google launched a new Gmail web interface update in 2018 that introduced some features of Google Inbox and made design changes next to that. One of the changes introduced on the desktop was Smart Reply. Unlike on mobile, where users can turn off Smart Reply off by going to Settings > General and removing the checkmark from "Show suggested replies when available", no such option was provided for desktop users.
Google promised to do better, and the new option has arrived now on Gmail for the desktop.
Here is how you turn off Smart Replies on desktop Gmail:
- Load https://mail.google.com/mail/u/0/#settings/general in your web browser.
- If you are not signed-in, sign-in to your Gmail account.
- Scroll down to the Smart Reply setting.
- Switch to "Smart Reply off".
- Scroll all the way down and select "Save changes".
The Smart Reply feature is turned off after you make the change.
Tip: you may also turn off Smart Compose there. The feature analyzes text as you type and displays auto-complete suggestions. Just switch to "Writing suggestions off" on the same Settings page to turn the feature off as well.
Smart Reply is a controversial feature to speed up email replies. While it may work for some users and types of email, it is probably not uber-useful for most users or conversations that happen on Gmail.
Gmail users who don't make use of the feature should consider turning it off in the preferences on the site.
Now You: Do you use Smart Replies or a similar feature?