Among the new features that Microsoft rolled out with last month’s Anniversary Update to Windows 10 is an app called Quick Assist — a remote-access tool that is especially designed to work with Windows 10 systems. As you likely know, remote-access applications allow two computers to connect over the internet so that a person at one of them can remotely control the other. In this way, the person controlling the computer remotely can diagnose or fix a problem with it — for example, by running an anti-malware program or uninstalling a troublesome hardware driver.
And unlike some remote-access tools such as Microsoft’s older Remote Desktop Connection, Quick Assist doesn’t blank out the screen of the computer being controlled remotely — users at both computers see the desktop of the PC being controlled. That makes Quick Assist a great teaching tool: The person remote-controlling the computer can demonstrate how to use a particular program or perform a particular task.
So if you find yourself needing to provide help for a family member, friend or co-worker, and you’re not available to do so in person, here’s how to quickly get their Windows 10 computer connected to yours through Quick Assist.