Support family and friends with Windows 10’s new Quick Assist app

Quick Assist admin view

Among the new features that Microsoft rolled out with last month’s Anniversary Update to Windows 10 is an app called Quick Assist — a remote-access tool that is especially designed to work with Windows 10 systems. As you likely know, remote-access applications allow two computers to connect over the internet so that a person at one of them can remotely control the other. In this way, the person controlling the computer remotely can diagnose or fix a problem with it — for example, by running an anti-malware program or uninstalling a troublesome hardware driver.

And unlike some remote-access tools such as Microsoft’s older Remote Desktop Connection, Quick Assist doesn’t blank out the screen of the computer being controlled remotely — users at both computers see the desktop of the PC being controlled. That makes Quick Assist a great teaching tool: The person remote-controlling the computer can demonstrate how to use a particular program or perform a particular task.

So if you find yourself needing to provide help for a family member, friend or co-worker, and you’re not available to do so in person, here’s how to quickly get their Windows 10 computer connected to yours through Quick Assist.


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