Microsoft has updated the Office update process to check your current Outlook configuration and determine if you may be affected by some known issues. If you have Microsoft 365 or Microsoft Office installed on your Windows 11 or Windows 10 computer, you may encounter the error message Stop you should wait to install Office, You won’t be able to receive mail from a current mailbox when you try to upgrade to a newer version of Office. This post identifies the cause as well provides the solutions to this issue.
When you encounter this issue, you’ll receive the full error message along the following lines;
Stop, you should wait to install Office
You won’t be able to receive mail from a current mailbox.
Outlook requires access to the Autodiscover service for your Exchange service. You may want to contact your mailbox provider or system administrator about this issue.
If you select Install anyway on the error prompt and upgrade to the newer version of Outlook software, and then you start Outlook, the following error message prompt will be displayed:
Outlook cannot log on. Verify you are connected to the internet and are using the proper server and mailbox name.
And if you proceed to click OK on the error prompt, the following error message prompt will be displayed:
Cannot start Microsoft Outlook. Cannot open Outlook window. The set of folders cannot be opened.
Outlook may freeze at the splash screen for several minutes before these errors messages are displayed. In some cases, if you select Install anyway on the error prompt and upgrade to Outlook 2016, when you try to connect to a primary, shared, or delegate mailbox or folder, a prompt is displayed with the following error message:
The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance.
Or, when you try to open a Public Folder, a prompt is displayed with the following error message:
Cannot expand the folder. The set of folders cannot be opened. Network problems are preventing connection to Microsoft Exchange.
You will encounter the error in view if the Office update process determines that the Autodiscover service is inaccessible. This problem may occur due to either of the following reasons:
- The previous version of Outlook was configured to connect to Exchange Server without Autodiscover. This was done by manually specifying the server settings. In Outlook, the option to manually configure an Exchange account is no longer available.
- Autodiscover was previously available but is no longer available.
You won’t be able to receive mail from a current mailbox
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to fix the You won’t be able to receive mail from a current mailbox error that occurred on your device.
- Run Microsoft Support and Recovery Assistant tool
- Run Microsoft Remote Connectivity Analyzer
- Manually create new Outlook profile
- Ensure Exchange Autodiscover service is running correctly
- Uninstall/Reinstall Office Outlook
- Upgrade Exchange Server
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Run Microsoft Support and Recovery Assistant tool
You can begin troubleshooting to fix the You won’t be able to receive mail from a current mailbox Office upgrade error that occurred on your device by running the Microsoft Support and Recovery Assistant tool.
The tool can help you with Office if:
- You get an error when you install Office
- Can’t activate Office
- Want to uninstall Office
- Can’t sign in to Skype for Business
- Can’t get email on phone
- Trouble opening or signing in to Outlook on the web
- Can’t install, connect, or enable Dynamics 365 for Outlook
If you want, you can use the command-line version of Microsoft SaRA tool on your Windows 11/10 computer.
2] Run Microsoft Remote Connectivity Analyzer
This solution requires you to run the Microsoft Remote Connectivity Analyzer – a tool that allows you to analyze, troubleshoot and fix Office 365 apps & other Microsoft services. Among other tests, the tool will run Microsoft Office Outlook Connectivity Test for Outlook Autodiscover. This test goes through the steps that Outlook uses to obtain settings from the Autodiscover service.
3] Manually create new Outlook profile
This solution requires you to manually create a new Outlook profile. To do this, you can follow the instructions in the guide on how to fix Error 0x8004010F, Outlook data file cannot be accessed on your Windows 11/10 device.
4] Ensure Exchange Autodiscover service is running correctly
Autodiscover is an Exchange server service which enables auto configuration of email clients (such as Outlook) in order to work with your email server via your email address.
In order for Outlook to use the Autodiscover service, the service has to be running and accessible over your current network connection. You can test whether your Autodiscover service is working correctly in either of two ways as follows:
Using PowerShell
The Test-OutlookWebServices cmdlet ships with your Exchange server installation and can be found at the following path:
C:Program FilesMicrosoftExchange Serverv14Scripts
Where v14 is your Exchange server version.
To determine the status of your Autodiscover service using PowerShell, do the following:
- Press Windows key + X to open Power User Menu.
- Tap A on the keyboard to launch PowerShell (Windows Terminal) in admin/elevated mode.
- In the PowerShell console, type or copy and paste in the command below and hit Enter.
Test-OutlookWebServices -identity: [email protected] –MailboxCredential (Get-Credential)
Provide a valid email address and password when prompted for credentials and make sure all items in the result display Success. Otherwise, your Exchange server configuration is wrong.
Using Outlook client
To determine the status of your Autodiscover service using using Outlook client, do the following:
- Launch Outlook.
- Right-click on the Outlook icon the Taskbar Corner Overflow while holding down the CTRL key.
- Select Test Email AutoConfiguration on the context menu.
- In the window that appears. enter a set of valid credentials.
- Make sure only the Use Autodiscover option is checked.
- Click the Test button.
- Once the test completes, click the Log tab.
- On the Log tab, look towards the end for a line which should contain Autodiscover to [Exchange Server URL] Succeeded. If you don’t see such a line, then your Exchange server configuration is wrong.
5] Uninstall/Reinstall Office Outlook
This solution requires you to do either of the following:
- Uninstall Outlook 2016 and then reinstall Outlook 2013 on your PC, if you upgraded to Office 2016 from a Microsoft 365 subscription.
- Uninstall Office 2016 and reinstall Office 2013 Home and Business, Office 2013 Professional, or Outlook 2016 for Windows standalone if you previously had one of these earlier versions of Office on your PC.
See our guide on how to reinstall earlier Office version after after upgrading to the next version.
6] Upgrade Exchange Server
This solution requires the Exchange Server upgraded to a newer version by your Internet Service Provider (ISP) or company email server administrator. After the Exchange upgrade, you can reinstall Outlook 2016 for Windows 11/10.
You can also avoid these errors assuming you have multiple Outlook email accounts, and one of the accounts that isn’t your primary account is connected to an older Exchange server, you can remove the account from Outlook and then add/use the account to the Mail app or another email program on your system.
Hope you find this post helpful!
Related post: Fix Office Error Code 30010-4 during Installation or Upgrade
How do I enable my current mailbox?
To find attachments using Outlook’s search box to search a specific folder, do the following: Select that folder in the folder pane. At the top of the message list, you’ll see a box that says Search Current Mailbox. Click to place your cursor in that box, type hasattachments:yes, and then click Enter.
Why am I not receiving emails from outside my organization?
To receiving emails from outside your organization, go to Office Admin Center > Admin > Admin centers > Exchange > Recipients > Mailboxes. Select and open your mailbox > Mailbox features > Message delivery restrictions. Uncheck the Require that all senders are authenticated option.